Walter E. Smithe Furniture & Design
3.5 / 5 stars, out of 72 reviews
1501 16th St
Oak Brook, IL 60523
Phone: (630) 954-2096
Review Summary
Walter E. Smithe Furniture & Design is a hidden gem in Oak Brook, IL. With a beautiful showroom and a wide selection of custom furniture options, it’s a great place for anyone looking to enhance their home’s interior design. The knowledgeable staff is always ready to assist and provide valuable recommendations.
One reviewer mentioned that they had driven by Walter E. Smithe for years without realizing the hidden treasure that awaited them. They were impressed by the beautiful custom furniture options and the expertise of the staff. They gave the store a well-deserved 5-star rating.
However, not all experiences were as positive. Another reviewer mentioned a disappointing experience with a couch purchase in 2017. They noticed that the cushion did not fit properly, hanging over the frame. Despite raising the issue, they were told that the material was supposed to have a relaxed fit. This experience led them to give a 2-star rating.
On a more positive note, another reviewer highlighted the exceptional service they received from a staff member named Valencia. They mentioned that she was the reason they gave the design center a glowing review. This reviewer had visited other high-end design centers but found Walter E. Smithe Furniture & Design to be the standout option. They gave a 5-star rating and praised Valencia for her expertise and assistance.
Overall, with its mix of positive and negative reviews, Walter E. Smithe Furniture & Design has an average rating of 3.5 stars. It’s worth a visit for those seeking custom furniture options and expert interior design assistance.
Learn More About Walter E. Smithe Furniture & Design Here
The Container Store
2.5 / 5 stars, out of 37 reviews
610 Oakbrook Ctr
Oak Brook, IL 60523
Phone: (630) 861-5010
Review Summary
The Container Store in Oak Brook, IL offers a variety of home decor, interior design, and home organization products. With a rating of 2.5 stars and a price range of $$, it’s clear that the store has received mixed reviews from customers.
One customer had a positive experience designing and ordering an Elfa online. When they arrived at the store for pickup, the staff quickly loaded everything into their vehicle. This efficient service earned the store a 4-star rating.
Another customer expressed their love for the store, particularly for the seamless online ordering process. They appreciated being able to send a message upon arrival and having their items brought out to their car. This convenience and excellent customer service led them to give the store a perfect 5-star rating.
However, not all experiences at The Container Store have been positive. One customer ordered a small Elfa shelf system, but found that the store was poorly stocked. It took them 3 weeks to receive only 3 out of the 5 packages they needed. This delay and lack of inventory resulted in a 1-star rating for the store.
Based on these reviews, it seems that The Container Store in Oak Brook has some areas for improvement. Ensuring sufficient stock levels and timely order fulfillment would greatly enhance the customer experience. Additionally, maintaining the efficient service provided during pickup and delivery would help to meet customer expectations. With these improvements, the store has the potential to earn higher ratings and attract more satisfied customers.
