LL Flooring – Solon
2.0 / 5 stars, out of 5 reviews
6025 Kruse Dr
Ste 141
Solon, OH 44139
Phone: (440) 769-0808
Review Summary
LL Flooring – Solon has received a mixed bag of reviews from customers. With a rating of 2.0, it’s clear that some individuals have had negative experiences at this establishment. One reviewer expresses disappointment with the level of unprofessionalism and lack of basic customer service etiquette they encountered. This is certainly concerning, as exceptional customer service is a fundamental aspect of any successful business.
On the other hand, there are positive reviews as well. One customer commends Michael for his helpfulness in assisting them with selecting Luxury Vinyl Plank (LVP) flooring. They also appreciate his courtesy and willingness to communicate with their builder to ensure they have all the necessary materials. This positive review demonstrates that LL Flooring – Solon does have staff members who go above and beyond to assist customers.
Unfortunately, another negative review highlights issues with customer service. The reviewer has been attempting to contact the store for three days but has experienced long wait times and being placed on hold for extended periods. This can be frustrating and indicates room for improvement in terms of responsiveness and efficiency.
Overall, LL Flooring – Solon has a relatively low rating and mixed reviews. While some customers have had positive experiences with helpful and courteous staff members, others have encountered unprofessionalism and difficulties in reaching the store. It’s crucial for the management to address these concerns and prioritize excellent customer service in order to enhance the overall customer experience.
