Brooks Tile
4.5 / 5 stars, out of 13 reviews
5938 Don Way
Ste D
Newcastle, CA 95658
Phone: (916) 721-1232
Review Summary
Brooks Tile is a highly regarded flooring and tiling company located in Newcastle, CA. With a rating of 4.5 stars and 13 favorable reviews, they have built a solid reputation for their exceptional workmanship and customer service.
One satisfied customer shared their positive experience, stating that they loved working with Brooks Tile. They specifically praised Chelsie, an employee of the company, for her outstanding service. The customer mentioned that Brooks Tile transformed their main bathroom and they are planning to work with them again for their other bathroom.
Another customer, although not directly serviced by Brooks Tile, had a great experience with an employee of the owner’s. They called for an urgent job estimate and were impressed with the responsiveness and professionalism they received.
However, there was a negative review from a customer who had a disappointing experience with the company. They mentioned that Brooks Tile was unresponsive and it took multiple calls to schedule an appointment. Additionally, they had to wait for two weeks for the appointment, only to have the company not show up.
Overall, based on the majority of positive reviews and high rating, it seems that Brooks Tile is a reputable company with skilled professionals. However, it is important to note the negative experience mentioned, as it suggests that there may be room for improvement in terms of responsiveness and reliability.
