John Klopfenstein Furniture and Flooring
2.0 / 5 stars, out of 11 reviews
14608 Leo Rd
Leo, IN 46765
Phone: (260) 627-2114
Review Summary
John Klopfenstein Furniture and Flooring is a furniture store, flooring provider, and mattress retailer located in Leo, IN. With a rating of 2.0 stars and 11 reviews, it’s clear that the experience of customers has been less than satisfactory.
One reviewer expressed their extreme dissatisfaction with their purchase, stating that they would have given zero stars if possible. They ordered a couch and everything seemed fine until it was delivered. They never received a phone call or saw any indication of the problems that were about to arise. This kind of lack of communication and transparency can be incredibly frustrating and disappointing for customers.
Another customer had to wait an astonishing five months to receive a chair they had paid for in full upfront. This kind of delay is unacceptable and shows a lack of respect for the customer’s time and money. The reviewer mentioned that they had to make multiple calls to the store to inquire about the status of their order, which further adds to the overall negative experience.
It’s worth noting that one reviewer provided an update to their initial post, stating that they neglected to mention the reason they were upset about paying full price. This lack of clarity and communication from the store only adds to the frustration experienced by customers. It’s important for businesses to be transparent and upfront about any issues or pricing discrepancies to maintain the trust and satisfaction of their customers.
Based on these reviews, it’s clear that John Klopfenstein Furniture and Flooring has a long way to go in terms of customer satisfaction. The lack of communication, long wait times, and pricing issues are all red flags that potential customers should take into consideration before making a purchase. It’s important for businesses in the furniture and flooring industry to prioritize customer service and ensure a smooth and positive experience for their customers.
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