Empire Today
1.5 / 5 stars, out of 2 reviews
Salladasburg, PA 17740
Phone: (800) 588-2300
Review Summary
Empire Today, located in Salladasburg, PA 17740, offers a wide range of services including carpeting, flooring, and siding. With a rating of 1.5 stars and only 2 reviews, it’s clear that the company has some work to do in order to improve customer satisfaction.
One reviewer had a negative experience with Empire Today, mentioning that the salesman was great and the price was okay. However, the reviewer was frustrated by the never-ending calls to verify the appointment. It seems that the company lacks an efficient system for recording customer responses, as the reviewer mentioned that their response wasn’t recorded until the 6th or 7th attempt. This lack of organization and communication can certainly be frustrating for customers.
Another reviewer called Empire Today to get their upstairs bedrooms carpeted. A saleswoman showed up after making an appointment for the next day. While the saleswoman was nice, the reviewer mentioned that they had some issues. Unfortunately, the reviewer didn’t provide specific details about what those issues were, but it’s clear that there was some level of dissatisfaction.
Based on these reviews, it seems that Empire Today has room for improvement in terms of their customer service and communication. It’s important for the company to address these issues and ensure that customers have a positive experience from start to finish. With proper training and a more organized system for handling appointments and customer responses, Empire Today can work towards improving their overall rating and customer satisfaction.
