FLOOR MAX
3.0 / 5 stars, out of 2 reviews
4114 Billy Mitchell Dr
Addison, TX 75001
Phone: (972) 503-7799
Review Summary
FLOOR MAX is a flooring company located in Addison, TX. With a rating of 3.0 and 2 reviews, they offer a range of services including flooring, carpet installation, and tiling.
One reviewer had an outstanding experience with FLOOR MAX. They praised the exceptional service provided by Zach, who not only installed their carpet but also followed up to address any issues caused by the homeowner. The reviewer commended the depth of experience demonstrated by the team at FLOOR MAX and gave them a 5-star rating. This positive feedback highlights the company’s commitment to customer satisfaction and their ability to handle any challenges that may arise during the installation process.
On the other hand, another reviewer had a less satisfactory experience with FLOOR MAX. They mentioned that someone from the company came to their place to measure and sent them an estimate the next day. However, when they tried to schedule the job, they were told that someone would call them back but never received a call. This lack of communication and follow-through resulted in a disappointing experience for the reviewer, leading them to give FLOOR MAX a 1-star rating. It is important for FLOOR MAX to address such issues promptly and improve their communication process to ensure a seamless customer experience.
Overall, FLOOR MAX has received mixed reviews. While one reviewer had a highly positive experience with exceptional service, another reviewer had a negative experience due to communication issues. It is crucial for FLOOR MAX to continue providing excellent service and address any shortcomings to maintain customer satisfaction.
