About Woom model 4, 5, 6 bicycles

Recall Date: 3/19/2020

This recall involves woom bicycle models 4 (20 inch), 5 (24 inch) and 6 (26 inch). You can find the model number on the top tube of each bike. The bikes were sold in five different colors: Red, blue, green, purple and yellow. “Woom” is printed across the bottom tube of the bicycle frame.

Consumer Contact

Woom bike USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT Monday through Friday or email at usa@woombikes.com or online at us.woombikes.com and click on Service for more information.

Retailers

  • Online at us.woombikes.com from August 2018 through March 2019 for about $450 (woom 4), $480 (woom 5) and $500 (woom 6).

Made In

  • Cambodia

Importers

  • Woom bikes USA, Austin, Texas

Number of Units Sold: About 5,500

Hazards

  • The bicycle’s front fork can loosen and detach, posing fall and injury risks to the rider.

Injuries

  • The firm has received two reports of the fork becoming loose or detaching in the U.S. No injuries have been reported.

Resolution, Remedy, Fix

Consumers should immediately stop using the recalled bicycles and contact the firm for a free repair kit for the front fork. The firm is contacting all known purchasers and providing a free repair kit including installation instructions.

Resolution Options

  • Repair

Report an incident with Woom model 4, 5, 6 bicycles

Images of Woom model 4, 5, 6 bicycles

image of Woom model 4, 5, 6 bicycles

image of Woom model 4, 5, 6 bicycles

image of Woom model 4, 5, 6 bicycles

Sources: https://www.cpsc.gov/Recalls/2020/Woom-bikes-USA-Recalls-Bicycles-Due-to-Fall-and-Injury-Hazards-Recall-Alert