About Hewlett-Packard and Compaq notebook computer AC power cords
Recall Date: 8/26/2014
This recall involves Hewlett-Packard’s LS-15 AC power cord. The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations. The power cords are black in color and have an “LS-15” molded mark on the AC adapter end of the power cord.
Hewlett-Packard toll-free at (877) 219-6676 from 8 a.m. to 5 p.m. MT Monday through Friday or online at www.hp.com and select “Recalls” at the bottom of the page, then select Power Cord Recall.
- Notebook and mini notebook computers and accessories were sold with the AC power cords at computer and electronics stores, authorized dealers and online at www.hp.com worldwide from September 2010 through June 2012 for about $500 to $1500.
- Hewlett-Packard (HP)
Category ID: 1808
Number of Units Sold: 5,577,000 in the U.S. and 446,700 in Canada
Recalls From Other Countries
- The AC power cord can overheat, posing a potential fire and burn hazard.
- HP has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burns and 13 claims of minor property damage.
Resolution, Remedy, Fix
Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Consumers can continue to use the computer on battery power.
Images of Hewlett-Packard and Compaq notebook computer AC power cords