About Frosted balsam jar candles

Recall Date: 12/20/2019

This recall involves the frosted balsam soy blend jar candles. The scented candles are green and have three wicks. The candle’s glass jar measures about 5 inches high and 4.5 inches in diameter and has a metal top. Hallmark, frosted balsam and an image of a snowy pine cone appear on the front of the candle. Date code 9211D, SKU code XKT1747 and UPC code 763795556991 appear on a white label on the candle’s underside.

Consumer Contact

Hallmark at 800-HALLMARK (800-425-5627) from 9 a.m. to 8 p.m. ET Monday through Friday or online at www.hallmark.com and click on Product Recalls at the bottom of the homepage for more information.


  • Norman’s Hallmark stores in New Jersey and Pennsylvania from September 2019 through December 2019 for about $28.

Made In

  • United States


  • Hallmark Marketing Company LLC, of Kansas City, Mo.

Number of Units Sold: About 4,500


  • When the candle is lit, the glass jar can break, posing fire and laceration hazards.


  • The firm has received 6 reports of the glass jar breaking, resulting in fire damage to nearby items. No injuries have been reported.

Resolution, Remedy, Fix

Consumers should immediately stop using the recalled candles and return them to the store where purchased for a full refund of the purchase price and a $10 Hallmark Gold Crown gift card.

Resolution Options

  • Refund

Report an incident with Frosted balsam jar candles

Images of Frosted balsam jar candles

image of Frosted balsam jar candles

image of Frosted balsam jar candles

Sources: https://www.cpsc.gov/Recalls/2020/Hallmark-Recalls-Candles-Due-to-Fire-and-Laceration-Hazards