About Wireless activity-tracking wristband

Recall Date: 3/12/2014

This recall involves Fitbit ForceTM wireless activity-tracking wristbands with model numbers FB402BK, FB402BKS, FB402SL and FB402SLS. The wristband operates as a pedometer, sleep monitor and watch. It is made of plastic with a stainless steel casing and clasp and a small LED display screen. The display screen is flush with the top side of the band and a control button is on one side of the band. The wristband is about 3/4 inch wide and comes in large and small sizes and in the colors black or slate. The model number is on the back of the recalled wristband below the charging port.

Consumer Contact

Fitbit, toll-free at (888) 656-6381 from M-F 8 a.m. to 5 p.m. ET or online at www.fitbit.com and click on Recall/Safety Info on the right side of the page next to Terms of Use for more information.


  • AT&T, Best Buy, Brookstone, Dick’s Sporting Goods, Radio Shack, REI, Sports Authority, Target and other stores nationwide, and online at Amazon.com and Fitbit.com from October 2013 to February 2014 for about $130.

Made In

  • China


  • Fitbit Inc., of San Francisco


  • Fitbit Inc., of San Francisco

Category ID: 68235

Number of Units Sold: About 1,000,000 in the U.S. and about 28,000 in Canada

Recalls From Other Countries


  • Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the tracker.


  • The firm has received about 9,900 reports of the wristband causing skin irritation and about 250 reports of blistering.

Resolution, Remedy, Fix

Consumers should contact Fitbit for a full refund.

Resolution Options

  • Refund

Report an incident with Wireless activity-tracking wristband

Images of Wireless activity-tracking wristband

image of Wireless activity-tracking wristband

Sources: https://www.cpsc.gov/Recalls/2014/Fitbit-Recalls-Force-Activity-Tracking-Wristband